Return & Refund policy
- This document was last updated on July 26, 2021
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
The following goods cannot be returned:
- Products made to your specifications or clearly personalised.
- Products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- Products which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any products that do not meet the above return conditions in our sole discretion.
Only regular priced products may be refunded. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Order Cancellation
From your point of purchase, up until your order has been shipped, you may at any time cancel your order.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorisation (RMA). Returns will not be accepted without a valid Return Merchandise Authorisation.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that we only replace goods that have not been damaged or otherwise mishandled.
Contacting us
If you have any questions, concerns, or complaints regarding this Refund Policy or a specific order, we encourage you to contact us using the details below:
Orders & Handling
orders@roninarmour.com